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‎10-01-2025 07:43 PM

HP Recommended
Product: HP OfficeJet Pro 9015 All-in-One Printer
Operating System: iOS

Hello! 

I have have my printer for a few years and never had problems with it. Sad to say this but I ran out of ink so I went to the store to buy the HP refills 962 is the one it requires. I come home and install them. All the levels are full. But know it wont scan nor print my documents properly. It cuts words in half and leaves images incomplete. Also it mainly prints in yellow and a bit in black. This is so annoying what should I do?? I tried cleaning the head and did an alignment but it makes no difference. Someone please help me !!!

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-02-2025 12:16 PM

HP Recommended

Ok so i resolved my issue. I am not sure how to delete this so please ignore!!

View solution in original post

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1 REPLY 1

‎10-02-2025 12:16 PM

HP Recommended

Ok so i resolved my issue. I am not sure how to delete this so please ignore!!

Was this reply helpful? Yes No
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