NEW but Defective Ink Cartridge

[MaxwellT]

I have a HP Office Jet Pro 8600 Plus, and I received error message that "There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP.

Last night I replaced the Magenta (HP 951) ink cartridge, with a full, new one. This morning we attempted to print and got the above error. After powering off and back on, and repeating this including unplugging and reconnecting the power cord. The message re-occurred.

Then I replaced the new, full cartridge with the old, empty one, and the message was that this cartridge was depleted - no more issues with the ink system or the printer. To confirm, I swapped te cartridges again to regenerate the ink system error, and then back, finally, to the depleted ink cartridge. The bad cartridge shows "Warranty ends: 2026/01"

My question, since the Virtual HP Assistant steered me here, how can I get a replacement HP 951 Magenta ink Cartridge?

[Irfan_06]

Hi @MaxwellT,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your printer that has an ink system error.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the steps below to fix the issue.

A) Perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) Refer to the steps on this link to further troubleshoot.

D) If the issue still persists, refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Irfan_06 · Accepted solution]

Hi @MaxwellT,

B) Kindly refer to the steps from the below link to update the printer firmware and let me know if that resolves the issue.

https://support.hp.com/us-en/document/ish_1776648-1643972-16

C) Refer to the steps from the below link to further troubleshoot.

https://support.hp.com/in-en/document/c06435019

D) If the issue still persists, refer to the steps from the below link to restore factory defaults and let me know if that resolves the issue.

https://support.hp.com/us-en/document/ish_9170867-9170913-16

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[MaxwellT]

Well, a few steps I could not perform as the printer does not go to a "Ready" state. I performed all the steps you specified and jiggled the printhead assembly.

The printer has worked well for nearly 12 years - so, after checking the price of a new printhead, I will be shopping for a similar, but new, printer/scanner.

Thank you very much for your help.

I wish you a Great 2025!

[Irfan_06]

Hi @MaxwellT,

Happy to hear that you are planning to purchase a new printer as the old one has worked well for years. I appreciate your efforts in contacting HP community support and If you need any assistance in the future, feel free to reach out to us.

Take care and have a great day ahead!

Irwin6

HP Support