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‎09-02-2024 09:04 AM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

Printer does not print with cyan, magenta and yellow are fine.  blotting the print head of the cartridges on paper towel ' shows no evidence of cyan present. I would like to try replacement of cartridge but don't have one.  How do I request a replacement to be  sent to me.

Category:
1 REPLY 1

‎09-03-2024 12:41 PM

HP Recommended

Hi @MannyD2,

 

Welcome to the HP Support Community.

Thank you for posting your query. I will be glad to help you.

 

I see that you are facing an issue with one of the ink cartridges for your instant ink printer.

 

To validate your instant ink subscription and help you with the replacement ink, we need some information related to instant ink account. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

 

Take care and have a good day.

 

Irwin6

HP Support

Irfan_06-Moderator
I am an HP Employee

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