Need help getting warranty replacement for defective ink cartridge

[Dale140]

I have a defective HP 951XL Magenta cartridge that is in warranty. The warranty expires Sept 2024, and I created HP Customer Support case [Personal Information Removed]  on Aug 27, 2024. They recommended I chat with the Virtual Agent, but the Virtual Agent led me to multiple dead ends and will not give an option to replace the cartridge. I have verified the defect by switching it with another identical cartridge. I followed the steps on the HP Support Page to correct ink problems and I have followed several other troubleshootig threads/steps with no results. The error says "There is a problem with the printer or ink system. Turn printer off, then on. If the problem persists, contact HP. " I purchased the cartridge on Sept 2, 2023 for $36.89 and it never worked at all. Please refund my money or replace it. I am having trouble communicating with a live person since my printer is out of warranty. However, it's not my printer that's causing the problem. If I can't get this resolved, I will not get another HP printer.  Help!

[Nal_NR · Accepted solution]

Hi @Dale140,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To get the refund or to get the issue sorted, I recommend you contact phone support with the same case number. 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.