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‎05-29-2024 10:42 AM

HP Recommended
Operating System: macOS 12.0 Monterey

Hello,   I have recently moved from Texas to Portugal and found that my trusty HP printer does not accept the regional cartridges.  I believe I need to perform a regional reset of my printer. 

Printer details:  

HP OfficeJet Pro 9020 Series (F9DB68)

 

Can someone please assist me in this?

 

Many thanks, 

Don

Category:
1 REPLY 1

‎05-29-2024 03:04 PM

HP Recommended

Hi @Sandiablues,

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you moved and the printer is not accepting the new region cartridges.

 

We need to perform a regional reset on the printer to resolve this issue. 

 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.


A_Gayathri
HP Support Community Administrator.
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