Need regionalization reset for HP 9010

[douglasdecouto]

I have an HP 9010 printer set to use 964 cartridges. I have moved and need it to accept the 962 cartridges available where I alive which I have just bought. How can I get a regionalization reset please?

[Deep_World · Accepted solution]

Hi  @douglasdecouto 
 
Welcome to the HP Support Community!

Thank you for reaching out, and I understand your concern, I'll be glad to help.

To assist you with the regionalization reset process, could you kindlt confirm the following:

• Which country/region have you moved from and moved to?

In the meantime, if you have access to a Windows PC, Kindly try the below steps :

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

You can use this link as well:

Private Messages - HP Support Community

To perform a printer region reset you need to meet the following conditions:

 

1. You need to have the printer full feature software installed on your computer.

2.you only need the cartridges purchased from the new region/country to which you want to reset it to.

3. Make sure HP App is installed too.

4. The old cartridges will stop working once the reset is successful, so ensure you deplete the ink before switching to the new region using this reset.

Take care and have an amazing day ahead! 🚀

Regards

Deep_World