Need setup cartridge for Officejet 4620

[Lisa-1]

I'm trying to set up an Officejet 4620 that I found in my deceased father's things. It was never used (still in plastic wrap), but the box had been opened and no setup cartridge was to be found. I didn't know what a setup cartridge was until I spent $70 buying and installing the ink cartridges only for it to read "install setup cartridge." I found out it was bought in 2012 when I looked up the serial number trying to solve this problem.  Internet searches say the device can't be used without this setup cartridge and this special cartridge isn't sold separately. I can't return the ink I just opened, and it would be a shame to discard a new printer solely because I can't locate a setup cartridge (nothing on Amazon or eBay). So, what now? 

[Jay_G24]

Hi @Lisa,

I'd like to help!

I understand you are receiving a "use setup cartridges" error.

We would have to perform an OOBE reset on the printer to bypass the error

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping

[ashmlopez]

Hi, I’m having the same problem. 

I just bought new ink cartridges for this printer that’s never been used but can’t seem to get passed the “use setup cartridge” error. 

[Jay_G24]

Hi @ashmlopez,

I'd like to help!

 May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping