Neverstop 1000w When I insert a refill cartridge it will not turn 180 degree...

[Fiskomp]

I am trying to refill the toner on my Never stop Laser with a 103A cartridge.  The cartridge will not turn 180 degrees.

When the cartridge is inserted into the Reload Port, the Reload Status Light flashes orange, and the Toner Level Indicator shows that there is only a little toner left.  Note that there is no +1 or +2 on the indicator.

Any help would be appreciated.

This is the second time it's happened. The first time I was advised to buy a new photo conductor unit. There was the same symptom, now it is the same. I won't buy new expensive parts through no fault of mine.

I found one post on this forum, but the solution could only be provided in a private message. Curiosity why.

I'm asking for help because I want to throw this piece of junk out the window.
I've worked with over a dozen HP printers so far, and now it's a bit of a letdown.

[Irfan_06]

Hi @Fiskomp,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with filling ink in your Printer.

Make sure it is not being blocked with any foregin material.

Kindly refer to the steps on this link to troubleshoot and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

 

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[Fiskomp]

When the cartridge is inserted into the Reload Port, the Reload Status Light flashes orange, and the Toner Level Indicator shows that there is only a little toner left.  Note that there is no +1 or +2 on the indicator.

[Irfan_06 · Accepted solution]

Hi @Fiskomp,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Our support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support