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‎12-13-2020 08:15 PM

HP Recommended
Product: HP 906XL Black Printer Cartridge
Operating System: macOS 10.15 Catalina

I installed a brand new HP 906XL Black printer cartridge in the HP officejet 6958 printer. This cartridge was ordered from HP.com. The printer is not printing anything for black color. Other colors are working fine. I suspect that the cartridge was defective. I have tried all tools like aligning printer heads, cleaning them etc. This did not help in resolving the issue.

 

Can you please help.

Category:
1 person had the same question
1 REPLY 1

‎12-27-2020 03:21 PM

HP Recommended

@Rac-printer

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding a replacement.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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