New Cyan cartridge not working

[LPetrey]

After I insert the cyan Smart Ink cartridge, I have an error message: "Remove and reinstall the indicate cartridge, making sure it's correctly installed"  I have updated all firmware, and there are no further updates.  I have been using the Smart Ink product for 10 months without issue.  Now I cannot use my printer.  It is an HP OfficeJetPro 8715.   I have tried the unplugging and waiting 60 seconds trick to no avail. Please help!

[Kumar0307]

@LPetrey, Welcome to the HP Support Community!

By Smart ink, do you mean HP Instant Ink?

Make sure you have tried the steps mentioned in this document - HP Printer Does not Print and Error Indicates Faulty Ink Cartridge

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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