New Insta Ink cartridge not recognized

[papahemi]

My black printing was getting faded to a gray.  Installed a new Insta Ink cartridge and now getting low ink on the ink cartridge report page.  Printing seems normal.  Any help would be appreciated 

[Nal_NR]

Hi @papahemi,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Are you enrolled in the instant ink program?

Meanwhile, follow the steps below.

Step 1: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

note:

Rough handling at the store or during installation can cause print quality problems with newly installed ink cartridges. If you see print problems with newly installed ink cartridges, wait for a few hours for the automatic servicing routine to complete, and then try to print again.

If installing genuine HP ink cartridges resolved the issue, you do not need to continue troubleshooting.

Step 2: Check for ink smears on the back of printouts

If there are smears of ink on the back of your printouts, use the HP Smart app and an automated tool to resolve the issue.

Click here for the remaining steps 

Update the firmware. Click here

You may also refer to Ink Alert or Low on Ink message

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.