New Printer Cartridges not working

[Smoaky]

I have an HP Officejet Pro 8600 printer and I've changed cartridges quite a bit. Somehow in recent days the new print cartridge I bought and changed isn't working or is showing to not be working. And, yes, it's the exact same printer cartridge number, model, etc.

[Kathy189]

I have the same question about OfficeJet Pro 8710.  Replaced black cartridge with the second one in the package and now I get 'older generation cartridge' error and can't print.  I have 3 full cartridges in stock and can't print with any of them!

[Jay_G24]

Hi @Kathy189,

I'd like to help!

I understand you are receiving an "Older generation cartridge" error.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

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[Jay_G24]

Hi @Smoaky,

I'd like to help!

I understand you are facing a cartridge error.

Reset the printer

Reset the printer to recover from printer errors or failures.

1. If your printer has a rechargeable battery, remove it.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the power cord from the power source.

4. Wait 60 seconds.

5. Reconnect the power cord to a wall outlet and to the printer.

   NOTE: 

   HP recommends plugging the printer directly into a wall outlet.

6. Turn on the printer to complete the reset.

Clean the ink cartridge electrical contacts

Remove any debris or buildup from the contacts on the cartridges.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.

2. Push in on the cartridge indicated in the error message to release it from the carriage.

   

3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.

   

4. Slide the cartridge into its color-coded slot until it clicks into place.

5. Repeat these steps for any other cartridges indicated in the error message.

6. Close the door or lid to the cartridge access area.

 If the issue persists, I'd suggest you contact HP in your region regarding the service options for your printer

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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