New black ink not working

[Megjohnxo]

HP Deskjet 2810e, ran low on black ink. Replaced black in with new cartage I received from instant ink with HP+. Tried everything and it is not working, only prints in colour and grey.

[Kuroi_Kenshi]

Hi @Megjohnxo,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Check Cartridge Installation:

• Ensure that the black ink cartridge is properly installed in the printer. Remove and reinsert it to confirm it's seated correctly.

Clean the Cartridges:

• On the printer’s control panel or HP Smart app, look for a cleaning utility for the printhead.
• Perform a printhead cleaning to address any potential clogging issues with the nozzles.

Check Ink Levels:

• Although it's a new cartridge, use the HP Smart app or printer software to check the ink levels to ensure the printer correctly recognizes the new cartridge.

Run a Print Quality Diagnostic Report:

• Use the printer display or software to print a quality diagnostic report. This might give insight into why the black cartridge isn't functioning properly.

Use Printer Software to Test:

• Open the HP Printer Assistant or HP Smart app on your computer.
• Run any available diagnostic or cleaning tools to see if they rectify the issue.

Update Printer Firmware:

• Make sure your printer's firmware is up-to-date. Go to the HP Support website and download the latest firmware updates for your Deskjet 2810e.

Align the Printer:

• Align the printhead using the printer's software or control panel, which may resolve alignment problems affecting print quality.

Check for Blockages:

• Sometimes, protective tape from the new cartridge might still be in place. Double-check the cartridge to ensure any protective seals have been removed.

Try Another Cartridge:

• If possible, try another new black ink cartridge to rule out a defective cartridge as the problem.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,