New but "expired" 952XL cartridge not accepted by HP Officejet Pro 8710

[VirginiaCat]

Guys, we do have the OfficeJet 8720 and just tried to install the 2nd cartridge from our Costco multi pack 952XL.  It rejected the new cartridge saying it was expired.

HP A warranty coverage is very different than an expiration date.  If you had told me they would expire I would not have purchased the extra cartridges based on the volume of printing my daughter and wife do for home School.  

I request you change the software to accomodate these cartridges or send me a refund or replacement cartridge.

[Pumatrax]

How were you able to contact your HP rep? This is so frustrating and I am unable to get a live chat or a phone # from the support page. 

[Betty0610]

@VirginiaCat

Welcome to the HP Support Community.

I'd be happy to help.

Could you help us with the exact error message please?

Thanks 🙂

[Betty0610]

@Pumatrax

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!

[TLM1997]

HP 8710

[Betty0610]

@TLM1997

Welcome to the HP Support Community.

I'd be happy to help.

What is the issue you're facing with your Printer?

Let us know 🙂

Thanks!

[TowerCM]

Since I don't get the @towercm I will go ahead and reply to this one.  I had to spend another $160+ on new ink because I get the message of the indicated cartridge is an older generation cartridge that does not work in your printer. It can still be used with some older printer models.   The new ink I purchased from office max and Walmart both have dates of this summer and I just purchased them so I'll be out another $160+ then?

I feel a replacement set of ink should be sent to me for this.  Nothing on the box says expires, it only says APR2020, nothing at all about it not working.

[Betty0610]

@TowerCM

Welcome to the HP Support Community.

I'd be happy to help.

Which printer do you have?

Let us know 🙂

Thanks!

[TowerCM]

@Betty0610 I have the HP Office Jet 8740

Thanks

 TowerCM

[Betty0610]

@TowerCM

Welcome to the HP Support Community.

• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

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