New cartridges installed but still getting, "There's a problem with the supply system": how to fix?

[GS118]

Hi, I'm sure this is not a new issue—so I've changed my empty coloured cartridges with all new genuine ones; however, I'm still getting the message below. I've  also exhausted all suggestions given for problem solving. Just a quick note, my cartridge protection had already been off. Below is my printer type and the message:

My printer: HP OfficeJet Pro 9020 All-In-One

The message: There's a problem with the supply system. Try replacing the affected cartridge with a different non-empty cartridge. If message reappears again, record message and contact support

Really hoping for a solution to this issue, with many thanks!

[Irfan_06]

Hi @GS118,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has a supply system error.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, refer to the steps on this link to further troubleshoot. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[GS118]

Hi Irwin6,

Thanks for the attempt to assist. Unfortunately, the power drain procedure did not work.

I believe that as a trusted brand, HP should review their technology from time to time. Purchasing a sort of semi heavy duty print unit is not cheap—so it's difficult to have to deal with these issues in such a short timeframe after the purchase, additionally with nothing to be compensated with since the warranty period conveniently yields only the exact timeframe of the so-called life-span of the printhead!

Sure, we can purchase or service the printhead to continue usability but even that comes at a cost of almost what you would pay for the unit! What good is having this product if it flatlines after three or four years, only to throw it out afterwards, creating more pollution? 

So, while I do prefer HP over many others, I'm quite disappointed that no fix is available for my issue and I'm the one who is at the lost here.

HP, do continue to have a great day.

Regards,

GS118

[Irfan_06]

Hi @GS118,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Kindly refer to the steps on this link to restore factory defaults and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support

[GS118]

Hello Irwin6,

I believe I mentioned that I did try all directions given but nothing worked.

We are quite passed the stage of all these waste-of-time direction links. The issue still exists. It now appears to me that there's nothing else to offer to remedy my problem. If I am wrong, well I'd like to hear of something new to solve my predicament. If I am right, then our conversation ends here.

Thank you, have a good day.

[Irfan_06]

Hi @GS118,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support