New color cartridge won't connect.

[moomoo617]

I bought a 2 pack of  ink (hp62 black and color cartridge) from Walmart. The black cartridge syncs to the printer, the color one doesn't.

Ive cleaned the connectors on the cartridge and the printer as recommended by the website.

Ive reset the printer. 

Ive gone through the Virtual Assistant to attempt to get a replacement through the warranty, and I've been dumped here. 

I just want to get a replacement because the cartridge is defective. 

any ideas?

[BeemerBiker]

Ink sold by Walmart and other vendors may not be genuine.  For example

To check if an HP ink cartridge is genuine, look for a security label on the cartridge, scan the QR code on the label with your phone, and then go to HP's website hp.com/go/ok to verify the serial number on the label; if the label appears tampered or the serial number doesn't validate, the cartridge is likely not genuine.

Non HP ink can be used on this list of HP printers.

General ink cartridge help