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‎08-17-2021 01:22 PM

HP Recommended
Product: HP envy 4520
Operating System: Microsoft Windows 10 (64-bit)

I just put in a new cartridge (HP 63) but no matter how many times I run a cleaning, magenta doesn’t show up. I can see yellow and blue on the cartridge but no other colors. I’ve never had this issue and I can’t return it. Help!

Category:
1 REPLY 1

‎08-19-2021 07:23 AM

HP Recommended

@Deeje, Welcome to the HP Support Community! I’m here to help.

 

I understand the printer is not printing in Magenta with a new ink cartridge. To assist you better, did you try using an alternate color ink cartridge and check if that works fine?

 

Make sure you have tried the steps mentioned in this document - Black or Color Ink Not Printing, Other Print Quality Issues

Clean the color ink cartridge up to 2 times and print a test page to check the result.

 

If the issue persists, this could be a hardware issue. Please reach out to the HP Technical Support team in your region regarding the service/replacement options. 

You may create a case on the website to obtain a case number if required. Kindly watch this video to know how.

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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