New ink cartridges but black will not print at all-have tried 2 HP brand for Photosmart 6520 printer

[EWE1]

No error messages, have cleaned printhead, aligned cartridges-everything the manual says to do

[Kumar0307]

@EWE1, Welcome to the HP Support Community! I’m here to help.

I understand the printer is not printing in black. Make sure you are using HP inks.

Perform the steps mentioned in this document - No black ink, wrong colors, other print quality issues

Clean the printhead and print a test page to check the result.

If the issue persists with more than 1 black ink cartridge, I'm afraid the printhead has gone bad which is non-removable.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

As the printer is out of warranty, I suggest you upgrade the printer. You may visit Hp Store to check the available printers.

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[nanlee1]

HP Photosmart 6520 new black cartridge will not print.  Have done all the routine things to correct it without success.  All other colors are printing and everything seems to be working except the black print

[Nirvana_95]

Hi @nanlee1

Welcome to the HP Support Community. Thanks for bringing this to our notice.

I understand you are facing a print quality issue.  

If you have already performed the steps, it could be a hardware failure.   

I've sent you a private message with further instructions to get this issue sorted.  

In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. 

Click the “Yes" on the bottom right to say “Thanks” for helping.