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‎06-11-2026 11:14 AM

HP Recommended

I can get the orange cap on the printhead carrige on new 

priner

Category:
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1 ACCEPTED SOLUTION

Accepted Solutions

‎06-13-2026 06:30 AM - edited ‎06-13-2026 06:35 AM

HP Recommended

Hi @Unofon,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out, and I'm sorry you're having trouble with the setup of your new printer.
 

Just to confirm, were you able to remove the orange protective cap from the printhead carriage, or are you still experiencing the issue?
 

If not, please try following the steps shown in this official HP video, which demonstrates how to remove the orange cap during printer setup: (4) Replace a printhead | HP Smart Tank 500 and 600 printer series | HP Support - YouTube
 

Please take a look and let me know if the steps in the video help. If you're still unable to remove the cap, reply with the exact printer model and any details about what happens when you try, and I'll be happy to provide further assistance.

 

I hope this helps.

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


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View solution in original post

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‎06-13-2026 06:30 AM - edited ‎06-13-2026 06:35 AM

HP Recommended

Hi @Unofon,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thank you for reaching out, and I'm sorry you're having trouble with the setup of your new printer.
 

Just to confirm, were you able to remove the orange protective cap from the printhead carriage, or are you still experiencing the issue?
 

If not, please try following the steps shown in this official HP video, which demonstrates how to remove the orange cap during printer setup: (4) Replace a printhead | HP Smart Tank 500 and 600 printer series | HP Support - YouTube
 

Please take a look and let me know if the steps in the video help. If you're still unable to remove the cap, reply with the exact printer model and any details about what happens when you try, and I'll be happy to provide further assistance.

 

I hope this helps.

 

Take care and have an amazing day!

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

Reply
Was this reply helpful? Yes No
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