Not Received Instant Ink

[PatrickYork]

My printer has been enrolled on Instant Ink since 2016 without problem. Today it has run out of black ink and I don't have a replacement. Checking the HP Smart , it says I have a cartridge error and will not receive cartridges until it is fixed. The suggested fixes don't work and I don't have an old black cartridge I can switch to to try to get a connection.

The only solution I can think of is to cancel both my Instant Ink accounts and buy cartridges online because HP seem to do the usual thing of making sure their AI blocks any useful human contact.

How do I get out of this?

[Rainbow23 · Accepted solution]

Hi @PatrickYork,

Welcome to the HP Support Community. 

This issue might require one on one interaction over the phone to fix it.

I've sent you a private message with further instructions to talk to instant ink support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

Take care and have a great day ahead! 

[PatrickYork]

The Virtual Agent did eventually allow me to order a new black cartridge, which should arrive today or tomorrow. I have no idea how I stumbled into it, though. I was about to give up.

Hopefully, the new cartridge will be correctly picked up by the Instant Ink system and everything will be fine from now on.

Thank you for the help.

Kind wishes - Patrick