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‎09-19-2024 11:03 AM

HP Recommended
Product: HP OfficeJet Pro 6975 All-in-One Printer
Operating System: Microsoft Windows 10 (64-bit)

I have my "Disable HP Cartridge Protection" set to "OFF" (see below), but when I load a non HP cartridge, I get the message on the printer "Non-HP chip Detected". Can you help me with this?

2024-09-19 Cartridge Protection.JPG

Category:
1 REPLY 1

‎09-21-2024 04:37 AM

HP Recommended

Hi @Dmgettleman,

 

Welcome to the HP Support Community. 

 

I'd be glad to help you! 

 

You may refill your cartridges or use remanufactured cartridges, but you may run into problems. HP will not guarantee the functionality of those ink cartridges.

 

There are many cartridges in the market which is refilled and sometimes the chip is not configured to work with the printer. You need to contact the cartridge manufacturer and find out why its not working. Try a different cartridge supplier and check if that works.

 

Hope this helps! Keep me posted. 

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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