OfficJet Pro 9015e cartridges not clickig in place

[sachabaptista]

I've just bought an OfficeJet Pro 9015e and the cartridges that came with the printer do not click into place. When I insert them, it sounds like plastic grinding against plastic, there is no click and they sometimes pop back out. 

I've managed to print the alignment page like that but something tells me this is not normal at all.

To be clear, I bought the printer TODAY and those are the cartridges that came IN THE BOX.

Thanks.

[Dragon-Fur]

@sachabaptista 

Welcome to the HP Community Forum.

Try here -- "changing" might be similar enough to "installing ink first time" that the video will be helpful:

HP OfficeJet Pro 9015 | 9015e| 9018 | 9020| 9025e | 9028 printer series : Replace the Ink Cartridges

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References / Resources

Technology Tips - Video Gallery  -- From our HP Expert greenturtle

"Technology Tips" Officejet Pro 9015

User Guide

Replace the cartridges > Starting on Page 140

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HP OfficeJet Pro 9015e All-in-One Printer 

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[sachabaptista]

Thanks for your reply. Changing the cartridges is straightforward enough. I did exactly what is demonstrated in this video, however :

1) mine don't click when set into place

2) they don't get ejected properly either. When I want to remove them, I press them and they pop out, but just a bit. 

[Dragon-Fur]

@sachabaptista 

Sorry -- No idea.

I have an OfficeJet Pro 9025 -- It does take a bit of a push to snap the cartridges down into place.

The  second part makes sense -- once the cartridge is "pushed / released" , you do need to pull the cartridge the rest of the way free.

I'll forward the question for review by our moderator team.

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

[sandytechy20]

@sachabaptista

This might require one on one interaction to fix the issue.

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I hope this helps resolve this issue completely,

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