Office Jet Pro 8025 All in One - New Red ink cartridge causes message "Defective Cartridge".

[Cjacobs]

When trying to install new Red Ink Cartridge, printer gives message "Defective Cartridge". "Printing is unavailable because the indicated cartridges are defective. Visit www.hp.com/contactHP immedicately to get a a replacement."  I have tried 4 new Red ink cartridges - all in "Genuine" HP Ink" boxes and the same message happens every time. I complained about this in December and a case  - 5057984745 - was opened and closed before I even knew about the the "case".  I got an email telling me to download the trouble shooter, and run that and that I was eligible for ''replacement" cartridges. Set my printer to grey scale and just print black and white. I never received any "replacement" cartridges, but purchased more red ones,  none of which will work.

I purchased this printer in June, 2019, and have put in many ink cartridges in the time I have had it, and printed many pages. The printer is out of warranty, and if I can't find a way to get the ink cartridge changed, I'm just stuck with a lot of red ink, and looking for a new printer.

[KrazyToad]

@Cjacobs

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[CDEANG]

I have the same issue and can't find anything on the site about how to resolve.