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Message 1 of 2
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OfficeJet 4500G Printing text with shadows

HP Recommended
OfficeJet 4500G
Ubuntu LTS

I changed the black Ink cartridge a while ago and afterwards printing anything from my phone (android) or laptop (ubuntu) results in the text having a shadow. Changing the print quality to Fast Draft reduced the shadowing effect but did not eliminate it.

I have used the cleaning options, removed both cartridges, re-aligned the cartridges many times, unplugged the printer, reset factory options. Throughout all of that the one thing that was a constant was the printer's menu options produced pages of flawless (shadowless) useless output, whereas whenever I tried to print something I needed the printer printer added a shadow to it making the output illegible.

I have read many other posts about this repeated the supposedly curative steps but not had the result desired.

 

 

 

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HP Support Agent
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Message 2 of 2
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HP Recommended

Hi @toomanynames,

  

If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

Please reach out to the HP Support in your region regarding the service options for your printer.

 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Hope this helps!

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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