OfficeJet 4650 All-In-One Printer - No Magenta

[AllanSilver]

My printer stopped printing magenta.  I printed the Print Quality Diagnostic sheet and both magenta and light magenta are blank.  I have run the printer option to clean the cartridges multiple times with no change.

I belong to HP Smart and I need a new cartridge delivered ASAP.

Thanks for your help, Allan

[Nal_NR · Accepted solution]

Hi @AllanSilver,

Welcome to the HP Support Community. 

I'd like to help!

Have you performed all the steps from this document? 

Are you enrolled in the instant ink program?

If yes, I would need to know a few details regarding your Instant Ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

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