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‎01-11-2023 09:56 AM

HP Recommended
Product: HP OfficeJet Pro 8715 All-in-One Printer

I have a HP Office Jet Pro 8710. I replaced the black ink cartridge with a new one, the exact same HP 952XL cartridge that I've always used  (second one in two-pack) but I received the following message:

"The indicated cartridge is an older generation cartridge that does not work in your printer. It can still be used with some older printer models.

 

I'm unable to print. Please send me a solution.

Category:
1 person had the same question
2 REPLIES 2

‎01-14-2023 12:07 PM

HP Recommended

Just wondering if any HP rep will reply!! I was using one of a two-pack of 952XL (HP BRAND OEM) just fine and when I went to install the second one, I get the Older Generation Cartridge message. I understand from my reading that this is due to a firmware upgrade, but I AM NOT HAPPY to waste a perfectly good $50 HP cartridge! I am not that rich! Please send instructions on how to fix.

 

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‎01-15-2023 07:54 AM

HP Recommended

Hi @ipointdesign,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction to fix it.

 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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