OfficeJet Pro 9010 - Cartridges are not intended for use in this printer

[HelpMePlease54]

I’m experiencing an issue with my HP OfficeJet Pro 9010 printer, which displays the error: The indicated cartridges are not intended for use in this printer.This occurs when installing genuine HP 962XL cartridges. I have already proceed with a reset region. Thanks

[VikramTheGreat]

Hi @HelpMePlease54,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Thanks for reaching out! I understand your HP OfficeJet Pro 9010 is displaying the error “The indicated cartridges are not intended for use in this printer” even after installing genuine HP 962XL cartridges and performing a region reset. 

Let's try a few steps to try and fix the issue:
 

1. Verify Cartridge Region Compatibility:
   • HP cartridges are region-specific. Even genuine HP 962XL cartridges must match the region code of your printer.
   • Check the label on the cartridge box and the cartridge access door inside the printer to confirm the region.
      
2. Update Printer Firmware:
   • Connect the printer to the internet (preferably via a mobile hotspot).
   • On the printer control panel, go to Settings > Printer Maintenance > Update the Printer.
   • A second firmware update may be available even after a recent one 
      
3. Reinsert Cartridges One by One:
   • Remove all cartridges.
   • Insert them one at a time, starting with black, and observe if the error appears after a specific cartridge is inserted.
   • A single faulty cartridge can trigger the error for all.
      
4. Check for Tamper or Damage:
   • Inspect the chip area on each cartridge for damage or residue.
   • Clean gently with a lint-free cloth if needed.

I hope this helps.

Take care and have a good day.

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VikramTheGreat

HP Support