OfficeJet Pro 9013 - Compatible Cartridges

[Joe680]

Hello - just moved to Australia and brought my OfficeJet Pro 9013 with me - which takes HP963 cartridges, which aren't available here. 

Does anyone know if other cartridges (like maybe 965) are compatible? 

Thanks in advance!

[Bob_Headrick]

According to the document here the HP Officejet Pro 9013 uses the HP 965 cartridges in the Asia-Pacific region:

Which ink cartridges work with my printer?

In the following table, find the ink cartridge names that match the country/region where the printer was purchased.

HP OfficeJet Pro 9010 and Premier printers

Ink cartridge description	United States and Canada	Europe, Africa, CIS, and Middle East	Latin America	Asia Pacific and Japan
Black ink cartridge	HP 962 Black	HP 963 Black	HP 964 Black	HP 965 Black
Cyan ink cartridge	HP 962 Cyan	HP 963 Cyan	HP 964 Cyan	HP 965 Cyan
Magenta ink cartridge	HP 962 Magenta	HP 963 Magenta	HP 964 Magenta	HP 965 Magenta
Yellow ink cartridge	HP 962 Yellow	HP 963 Yellow	HP 964 Yellow	HP 965 Yellow

Note:  you will need help from HP Support for a regionalization reset, as your printer is currently locked to the Europe, Africa, CIS, and Middle East region.  I will ask to have an HP Support agent contact you.  I would expect they will first post in the thread here and then send you a private message requesting further information.

Note:  Once the regionalization reset is complete you will need to have a complete set of the HP 965 cartridges available, as after the reset the printer will no longer accept the HP 963 cartridges.

[A_Gayathri]

Hi @Joe680,

Welcome to the HP Support Community

I'd like to help!

I understand you moved and the printer is not accepting the new region cartridges.

We need to perform a regional reset on the printer to resolve this issue. 

The reset instructions are specific to your printer and performing those steps on a different printer may brick the device. 

I've sent you a private message with reset instructions, follow the reset instructions to perform a full reset and re-initialize the printer. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

[A_Gayathri]

Hi @Joe680,

To do a printer region reset you need to meet the following conditions:

1. The printer should be connected using a printer USB cable to the computer.

2. You need to have the printer's full-feature software installed on your computer.

3. You need to have all the cartridges either from the region from where the printer was purchased originally or the new region to which you want to reset it to.

If you meet the above conditions then let me know the operating system of your PC.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Yes" on the bottom right to say “Thanks” for helping

Take care and have a good day.

Gaya1239 – HP Support.

[Joe680]

Thanks Gaya, appreciate the help. 

OS is Mac OS 13.0.1

I'll download the full feature software and connect via USB. Any chance of a link to the software I'll require? 

All my cartridges are currently from the original region (963) but one is empty, will that be a problem for the reset? 

I'll buy "new region" cartridges once I've successfully done the reset.

Thanks,

Joe

[A_Gayathri]

Hi @Joe680,

Thank you for your resposne.

I can surely help you with the regional reset. If the above criteria are met.  I request you to please continue with the steps below.

Please follow the steps below.

1.) Connect the printer via USB (usually you need it in case your internet connection is not strong or may have downtime while performing it. You can skip it and perform the process under wifi as well)

2.) Launch HP Smart and click the product ink levels to open the Supported Cartridges window.

3.) Clicking ink levels in HP Smart

Hold down the CTRL and SHIFT keys (Cmd + Space in MAC) and then right-click on the empty area to the right of the ink levels.

4.) Clicking to the right of the ink levels

The Set New Regions window opens.

please share a screenshot of this window with me

Use the "Copy to Clipboard" feature to paste the values in a private message..

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Gaya1239

HP Support