Officejet 8620 cartridge doesn't move, locked on the far right

[Kuroi_Kenshi]

Hi @DC2521964,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Ensure Cartridges are Genuine:

• Make sure the cartridges are genuine HP products. Using non-HP or refilled cartridges can sometimes lead to compatibility issues.

Clean the Cartridge Contacts:

• Turn off your printer and unplug it from the power source.
• Carefully remove the cartridges and inspect the copper contacts for any dust or ink residue.
• Gently clean them using a lint-free cloth or cotton swab slightly dampened with distilled water. Let them dry before reinserting.

Reset the Printer:

• After cleaning, reset the printer by turning it off, unplugging the power cord for 60 seconds, and then reconnecting it and turning it back on.

Check for Firmware Updates:

• Ensure your printer has the latest firmware installed, as updates often include fixes for compatibility and cartridge issues. Visit the HP Support website for downloads specific to the OfficeJet Pro 8620.

Reinsert and Realign Cartridges:

• Double-check that each cartridge is seated properly in its designated slot. Sometimes alignment can cause errors.
• Run the cartridge alignment process if prompted by the printer.

Inspect for Hardware Issues:

• Check the interior of the printer for any obstructions or ink spills that may be affecting the cartridge recognition.

Test with a Different Cartridge Set:

• If possible, try using another set of new HP cartridges to determine if the issue persists, which could indicate a printer hardware problem rather than a cartridge issue.

Perform a Printer Reset:

• Access the printer's setup or maintenance menu to find any options for a factory reset, which might resolve software inconsistencies.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,