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‎12-02-2023 11:47 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I have a Officejet Pro 8625 When printing red, sometimes it comes out orange. I replaced the ink cartridges and cleaned the print head. Any suggestions?

Category:
1 REPLY 1

‎12-05-2023 08:31 AM

HP Recommended

Hi @SherryK07,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I appreciate your efforts in trying to resolve this issue by performing the necessary troubleshooting steps.

 

Try updating Firmware

 

Print a print quality report.

On the printer control panel, touch Setup.

Touch Print Reports.

Touch Print Quality Report.

 

Evaluate test pattern 2 on the Print Quality Report by clicking this link. 

 

You may also refer to this document for further assistance. 

 

If none of the above steps fix the issue, then this could be hardware.

 

Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Nal_NR-Moderator
I am an HP Employee

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