Officejet Pro 8615 One or more cartridges appear to be damaged

[Peter_H3]

Message: -

One or more Printer Cartridges appear to be damaged

Remove them and replace with new cartridge

I have replaced with new cartridges and am still getting the same message when I put back the original cartridges that were in place before.

Does this require a clean up to get it operational.

Tools are not accessible, as this message overrides any input.

Any advice very welcome.

Thanks Peter

[Rainbow23]

Hi @Peter_H3

Welcome to HP Support Community. This is a great place to post questions and find answers.
Thank you for posting your query, I will be glad to help you.

I see that you are facing cartridge issues with your HP Printer.

Please follow the steps listed below to clean the cartridge contacts.

1. Open the door or lid to the cartridge access area. Wait until the carriage stops moving before continuing.
2. Remove the cartridge indicated in the error message from the carriage.
3. Wipe the copper-colored contact on the cartridge with a lint-free cloth.
4. Reinstall the cartridge.
5. Repeat these steps for any other cartridges indicated in the error message.
6. Close the door or lid to the cartridge access area.

You may also refer to this document.

Let me know if this works.

Take care and have a good day.

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