Older Generation Cartridge Error for OfficeJet Pro 6968

[m6968]

My printer says, "You are using older generation cartridges. Please use genuine 902 or 902XL," which I am. I've looked all over on how to downgrade the firmware since that is what seems to be the issue. Does anyone know how to downgrade the 6968 printer? 

[PhilNation]

I just saw this as well, using a 902XL from the same package as the one I was replacing, so this is incredibly annoying.

[Betty0610 · Accepted solution]

@m6968

Welcome to the HP Support Community.

• Are you sure this is an HP genuine ink cartridge?
• Validate this by clicking here - HP Anti-Counterfeit and Fraud (ACF) Program

If this is a genuine HP ink cartridge, I would need some information related to the ink cartridges and the printer which cannot be shared on a public post for security reasons.

I have sent you a private message, reply to the message with the required details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Keep me posted for further assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Betty0610]

@PhilNation

Welcome to the HP Support Community.

I'd be happy to help.

Which Printer do you have?

Let us know 🙂

Thanks!

[PhilNation]

Betty0610,

I have the HP OfficeJet Pro 6968 and am using 902XL. More info is in other correspondence.