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‎05-01-2022 02:35 PM

HP Recommended
Product: HP OfficeJet Pro 6978 All-in-One Printer
Operating System: macOS 12.0 Monterey

I installed a brand new printer cartridge and received the error message...

 

Black Cartridge: Older Generation Cartridge. This cartridge is an older generation cartridge that does not work in your printer. It can still be used with some older printer models.

If you do not own an older printer model and your cartridge is a genuine HP cartridge, contact HP Support for more information.

 

The cartridge is a genuine HP product that I purchased legally.  It is brand new.

 

Category:
3 people had the same question
5 REPLIES 5

‎05-02-2022 04:46 AM

HP Recommended

Additional: I tried the power-off fix suggested in other threads about this problem. Not surprisingly that didn’t help. 

Was this reply helpful? Yes No

‎05-31-2022 08:58 AM

HP Recommended

Hi @KnightOfNight,

 

I'd like to help!

 

I understand you are receiving an "Older generation cartridge" error.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No

‎05-31-2022 09:05 AM

HP Recommended

I have not received any private messages.

Tags (1)
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‎05-31-2022 10:00 AM

HP Recommended

I am having the same issues with a 6970 printer with brand new cartridges from the local office store.  Tried the hard reset, cleaned the contacts of the printer cartridges and the printer contacts.  It will flash genuine hp cartridges, then switch to the older generation error.

 

Thanks

Larry

Tags (1)
Was this reply helpful? Yes No

‎06-03-2022 05:37 AM

HP Recommended

Hi @83iekjty,

 

I'd like to help!

 

I understand you are receiving an "Older generation cartridge" error.

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

Was this reply helpful? Yes No
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