Older Generation Cartridge Error

[JohnDeere318]

As you can see i have the correct Cartridges for my  printer.  

  YET I STILL GET THIS MESSAGE::

 so my question is how to fix this?  

I have tried turning the printer off and on. 

I have tried power cycle thru the HP program

I have tried  unplugging and plugging the printer back in.

I can not find how to do an uninstall of the latest software.  That is the only think I can think of that has caused this issue.

[JohnDeere318 · Accepted solution]

UPDATE:

 I have been in contact with HP thru FB.  I am being told I must call a Fee based for out-of-warranty products... 

or try the Self-Help web support & troubleshooting.. Okay I tried the self help before posting on here... IF HP would let us roll back our printer's firmware.

OR  ' purchase of a NEW unit from our HP.com website.'.... yeah not happening anytime soon.. this printer works just fine

So I have Tried the phone number.. being transfer 3 times. HP waved the Fee and  1 hour and  7 minutes later

HP is sending me new ink.  due in next week.

Thank you Will from the phone.

[Bob_Headrick]

I am glad this is being resolved for you. I hope they are replacing all the affected cartridges, likely the new 952XL black cartridge in the box will also be an issue when the time comes to replace it.

I have asked the Moderator to re-enable your private messaging capability,  I was unable to reply to your last message.