Older generation Cartridge error

[Neo777]

bought hp 8715. Bought the two-pack black ink. The first one served well and recently the second one is not working with "older generation error". I've found some answers about firmware updates. How do I solve?

[Rainbow23 · Accepted solution]

Hi @Neo777,

Welcome to the HP Support Community. It is a great way to post questions and find resolutions by working with specialists in the HP community.

I see that you are getting older generation cartridge error on your HP OfficeJet Pro 8715 All-in-One Printer.

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