Older generation ink cartridge error message

[geoduk]

I have an office jet pro 8715/8710 that I am use with my iPhone to print on a home network. Just replaced my cyan color cartridge with the second from a two pack (952 XL) purchased from Costco and get an error message. The error message says the indicated cartridge is an older generation cartridge that does not work in my printer but can still be used with some older printer models. Perhaps there has been an update?? I had no issues with any of the four ink cartridges from the first set in the same two pack. I am concerned because the cartridge I just installed was the first of four (C, M, Y, Blk) in the second set of the two pack, and ink is expensive! Please advise.

[Jay_G24]

Hi @geoduk,

I'd like to help!

I understand you are receiving an "Older generation cartridge" error.

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping