One Color Not Printing

[LKMC2]

A few months ago my printer tricolor cartridge stopped printing the Magenta color.  (What should have been red came out yellow in most cases).  I bought a new tricolor cartridge and the problem was solved and the printer worked correctly for a month or so.  Then the same problem started again....no magenta.  It shows that the cartridge should still be more than half full.  I have cleaned the cartridge a number of times now and still no magenta color.  I hate to keep spending money buying cartridges when the same problem keeps happening after a short time.  I do not use the printer often so I know it shouldn't be out of ink.  Running a diagnostic test shows there is nothing wrong.  Any ideas?

[Sneha_01]

Hi @LKMC2 ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the printer, please do not worry. We are here to help you. May I know if are you using genuine HP ink cartridges?

In the meantime, you may try the steps mentioned below:

• Solution one: Remove the black cartridge
• Solution two: Use genuine HP cartridges
• Solution three: Check estimated ink levels, and then replace any low or empty cartridges
• Solution four: Use an automated tool to clean the printhead
• Solution five: Identify, and then replace the problem cartridge
• Solution six: Service the printer

I request you to Click Here for the details troubleshooting steps.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[LKMC2]

Hi Rachel571...

Thank you for your reply to my problem.  

Yes, I've always used genuine HP printer cartridges for my printer.  I have used the HP tool to clean the cartridges a number of times now but no change.  I have even tried the Alignment  tool knowing that alignment wasn't the problem.  Both cartridges show they are still half full but I went ahead and ordered a new set of cartridges and will try changing the cartridges as soon as the new ones are delivered.  I will update you when I get this done.

[Sneha_01 · Accepted solution]

Hi @LKMC2,

Thank you for your response. Please let us know  how it goes!

Have a wonderful day to you 🙂

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Rachel571 

HP Support

[LKMC2]

Hi.  

I received the new HP cartridges today and put them in.  Everything is working great now and all colors are printing.  

The last time this happened, changing the color cartridge also worked but only for a few weeks.  Then the magenta stopped printing even though the cartridge reading showed it was still more than half full.  Hopefully it was just a bad cartridge and this new one will keep on working.

Thank you for your help.

Linda C.