Original Hp 953XL Cartridge return error "old generation cartridge installed"

[renren54]

Hello, i'm very upset because i used to buy cartridge and keep one in advance..

The actual went empty so i open a new one but receive "old generation cartridge" and nothing would print, neither in color...

This is an Original Cartridge from HP, i have verified the hp hologram sticker, the number of this pack is (25209849238 cf picture)

This is the correct number of package so i can t understand that i cannot use it More than that it represent more than 40 euros in the garbage !!

Could you help me ?

[sandytechy20]

@renren54

Welcome to the HP support community.

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Community.

[JE62]

I have the same problem !

[renren54]

Hello i had report the problem to the seller and i had return the error cartridge.. I receive a cash back so all is ok now..

I hope you will have the same issue (the seller was A....)..

Regards . And Have a mery Christmas 😉