Original cartridge 953XL from HP value pack is not compatible any more with OJ Pro 8710

[uhell]

Absolutely annoying and a bottomless impudence: Original HP953XL ink cartridges are not accepted by the HP OJ Pro 8710 with the latest firmware 2204A. Three full color cartridges go to waste. I can't run my rental business because I can't print anymore. I will never buy an HP machine again.

[Kumar0307]

@uhell, Welcome to the HP Support Community! I’m here to help.

I see that the printer is not recognizing the HP inks. Apologies for the inconvenience caused. 

To assist you better, what is the error?

Make sure you are using HP ink cartridges.

Check if the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

Kindly perform the steps mentioned in this document - Ink cartridge error

Insert the old/alternate ink cartridge(if available) and check if the error persists. If not, then the new one is defective.

If the error persists,

• I've sent you a private message with further instructions to get this issue sorted.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[uhell]

Thanks for your answer!

The problem still exists. The problem is, that HP did a firmware update on  my printer and with this, older cartridges do not work anymore => error message "Older generation cartridge". Yes, my cartridges are older but they are original HP from a value pack and there is no reason why they should not work on my printer.

I trusted HP and I was okay with theses updates. Normally updates bring security and progress but not in this case. It's my printer and my decision whether I use these cartridges from 2020 or not. I do not trust you anymore. The only solution would be an older firmware and then never do an update again.

[Kumar0307]

@uhell

Apologies for the inconvenience. I need additional information to assist you.

• I've sent you a private message with further instructions to resolve this issue.
• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Keep me posted.