PRINTER COLORS OFF

[LAPP1]

MY PRINTER IS NOT PRINTING THE CORRECT COLORS. PRINTS YELLOW AND ORANGE

[Nal_NR]

Hi @LAPP1,

Welcome to the HP Support Community. 

I'd like to help!

Step 1: Reinstall the print driver (Windows only)

If you cannot print color from a Windows computer, uninstall and reinstall the printer software. Skip this step if your printer is able to print in color.

Remove the printer from the devices list.

For steps on removing the printer from the devices list, go to Uninstall HP printer software and drivers.

Go to HP Customer Support - Software and Driver Downloads, and then install the latest software for your printer.

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.

Step 2: Use genuine HP ink cartridges

HP recommends that you use genuine HP ink or toner supplies. HP cannot guarantee the quality or reliability of non-HP or refilled cartridges. If you do not use genuine HP cartridges, the steps in this document might not resolve the issue. To check the authenticity of your cartridges, go to the HP anti-counterfeit webpage (in English).

Purchase replacement cartridges and other supplies from the HP Store or local retailers.

NOTE:

Rough handling at the store or during installation can cause print quality problems with newly installed ink cartridges. If you see print problems with newly installed ink cartridges, wait for a few hours for the automatic servicing routine to complete, and then try to print again.

If installing genuine HP ink cartridges resolved the issue, you do not need to continue troubleshooting.

Step 3: Check for ink smears on the back of printouts

If there are smears of ink on the back of your printouts, use the automated tool to resolve the issue.

Load plain white paper in the input tray.

On the printer control panel, swipe down to open the Dashboard, and then touch the Setupicon.

Swipe up on the display, touch Printer Maintenance, and then touch Clean Smear.

The printer feeds one page slowly. The printer might make some noise for approximately one minute.

Wait until the page is out of the printer before you remove it.

After cleaning the ink smears, try to print. If the print quality is unacceptable, continue to the next step. Click here

Update the firmware by selecting the current OS. 

Hope this helps! Keep me posted for further assistance.
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