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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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Haven't used the printer in two years due to to the pandemic (everyone was WFH). New cartridges had to be ordered (972A for colours, 972X for black since the printer kept saying the 972A black ink cartridge is a continuous ink system). The cartridges are genuine. The colours print beautifully but the black ink won't print at all (see image). I've already done Clean Printhead Level 1. Does the printhead have to be replaced? If so, what is the process for that (and why only the one for black ink)? Any advice appreciated.
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