Payment

[AAAAAna]

HP You should respect the legal provisions, where there is an option to delete the card information. You are also committing an offense, there is no option to stop automatic payments.

[Dragon-Fur]

@AAAAAna 

Welcome to the HP Community --

The following is offered in good faith that it will help you decide how to move forward.

Reminder

  We -- the Community -- do not speak for any HP service or the HP legal department.

  What can we do?

  I have forwarded your comments to our Moderators for evaluation.

  Should there be a response, look for a message here before an agent uses other methods to contact you.

Dragon Opinion

True - the Instant Ink Print-by-Page model is a monthly subscription that requires a credit card for timely payments.

While the service is intended to be beneficial, it is not right for everyone.

Under no circumstances should you continue to use a service or subscribe to a contract that you feel is not suited to your situation. 

You have the option to cancel the Instant Ink contract at any time.  Information is provided later in this message to help you understand the cancellation process and your responsibilities.

======================

Instant Ink - Terms of Service

Examples of the Terms of Service Contract for various regions

NOTE: Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

======================

Instant Ink - Cancellation

It is important that you understand the Instant Ink cancellation / termination process and your responsibilities.

 >>> Open and read >>>  Cancel your account

Review >>> HP Instant Ink - Cancel Your HP Instant Ink Service

Section Cancel your account

Video – Cancel HP Instant Ink

 How to unsubscribe or cancel HP Instant Ink subscription

What if?

  HP Instant Ink - Stopping a cancellation

  Why am I unable to print with HP Instant Ink cartridges?

 Enrolled and Not Enrolled – Ink cartridges

 How do I fix cartridge errors associated with printer enrollment?

Recycle HP Instant Ink Cartridges / Subscription Cartridges

 HP Instant Ink - Recycle HP Instant Ink Cartridges

----------------------------------------------------------------------------------------------

What to do?

Contact Instant Ink Support --

Ask about current promotions and / or any issues you have now.

OR

Wait in the Community for an agent to find and respond to your question(s).

================================================

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

Review >>>  How Instant Ink works

 -- No Joy? 

Review >>  HP Instant Ink Support Website 

Instant Ink Website –  HP Instant Ink - Website > Support, Enroll, FAQ  --

Click the Flag to change to your region

Remember to check at the bottom of the page(s) you visit for "Flag" (Country / Region) and other important information that designates the page as an HP website.

Comments, questions, objections, or need information not found online?

Your faster option

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

• Where available as an option, the phone number will display when the office is open for business.
• Check to see when to call.
• Wait times can be long.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

===================================

Message Content References

Technology Tips - Video Gallery from our HP Expert greenturtle

 Technology Tips– YouTube Video Help for Printers

 HP Support Official Channel – HP Support Video Gallery

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"

[AAAAAna]

Request to Address Restrictive and Conditional Service Policies

There are no options for deactivating or deleting your account.

My concerns regarding a recent issue I encountered while updating my credit card information with your service. During this process, I found that the option to change my payment method was automatically locked, which appears to infringe upon consumer rights by restricting our freedom to alter or cancel our subscriptions as previously stated in your terms.

It is quite troubling to discover that these conditions are not only restrictive but also seem coercive. For instance, I was informed that canceling my monthly order option could lead to the retrieval of cartridges and the blocking of my printer, effectively pressuring consumers to alter their account and profile data against their will.

This situation has left me feeling that as a customer, my rights are not being respected, and it places undue pressure to comply with conditional purchases, which were neither expected nor adequately communicated at the outset.

As customer who values transparency and fair practices, I urge you to reconsider these policies and ensure they align with consumer rights and freedom of choice. I hope for a resolution that respects consumer autonomy and eliminates any forceful conditions tied to service changes or cancelations.

[Dragon-Fur]

@AAAAAna 

After you cancel your subscription -- and either purchase ink or discard the printer --

Request to have your private information removed.

Need private information removed?

Delete HP Account / Remove HP Account?

Contact HP Privacy Office

Select Language > Submit completed Form

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What else?

Want to complain, explain, ask for information?

Contact HP Instant Ink Support when the office is open.

Ask about options, explain your point of view.

>>> Your faster option <<<

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

• Where available as an option, the phone number will display when the office is open for business.
• Check to see when to call.
• Wait times can be long.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You for the help !

Question / Concern Answered, Click my Post "Accept as Solution"