Photo printing problem

[10SNE1]

I have purchased two HP All-in-one printers.  Both have same photo printing issue.  When I choose to print a 4x6 photo, there is no option for a borderless print.  Second, when I do print the photo, the short edge has an additional 1/2" white border.  I can not figure out why this is happening, despite all the troubleshooting and settings configurations.  Need your help on this!  Thanks 

[Dragon-Fur · Accepted solution]

@10SNE1 

For the HP ENVY Photo 7855 All-in-One Printer 

If you have not done so,

Install the Full Feature Software / full driver printer software

Full Feature Software - Installation Package - Information and Download

HP ENVY Photo 7800 All-in-One Print and Scan Driver and Accessories 

Basic Instructions - Install the Full Feature Software / Full Driver printer software

Preparation

• If using VPN, shut it off to install software.  NOTE >> If you don’t know what this is, you are not using a VPN – ignore this part.

• Not working?  If the printer software is still / already installed, Uninstall the printer software  from Control Panel > icon view > Programs and Features > Restart the computer and log in – Reference Uninstall HP printer software and drivers

Check:  After the printer software is uninstalled, check that the printer is not still lurking in Devices and Printers.  If found, Right-Click on the printer and "Remove"

• Reminder:  If using USB cable between printer and computer, disconnect the cable before installing software.  Later... Connect the cable when instructed (near the end of the installation procedure).

Installation

• Download and Save the Full Feature Software installation package or the Easy Start Software
• Open File Explorer
• Navigate to the folder in which you saved the installation file  (likely Downloads)
• Right-Click on the installation package and “Run as Administrator”
• If using Easy Start > When asked, opt for "Full Driver" (exact wording might vary).
• If using Easy Start > Skip any extra software / offers you do not want (wording varies).
• After the software is installed, Restart the computer and log in

NOTES

- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -

Preparation > Check / enable the printer as the “Default Printer”

Settings > Devices > Printers and scanners

UNCHECK (clear box) Let Windows manage my default printer

Select (Left-Click) your printer from the list of printers > Manage > Set as Default

====================================================================

Next...

Tabbed Paper - It's a Thing

It sounds like you have "tabbed" photo paper.

I've used this - the paper is actually 6.5X4 inches

The "tab" is intended as a space to write a note / name.  Silly paper, really - people don't realize what it is.

I have some of it, in fact.  I've used it both ways (ignoring / using the tabbed end as part of a custom paper size).

After the full driver printer software is installed, you will have access to the Printing Preferences / Shortcuts (printer features).

That "tabbed" paper size might - and likely might not - be included in the list of available paper sizes.

If the tabbed paper size 6 1/2 X 4 inches is in the list, select paper type "photo" and that "tabbed" paper size.

If the size is not in the list, you have two options:

1.  Carefully cut off the tabbed part of the paper - use the perforated markings to guide where you cut the paper to make it 4x6 inches. 

OR

2.  Create a Custom Paper Size Form in the size of the paper - name your custom paper size form whatever you like:  Silly paper, 6.5x4 Photo, or other name.

HP Document:

HP Printers - Creating Custom Paper Sizes

Example

Control Panel > icon view > Devices and Printers

Right-Click on your printer > (Select printer from drop down menu / list)

Printing Preferences

Tab Paper / Quality > Custom

Custom_Paper_Size_Form_Examples_5

Create your custom paper size form 4.00 inches wide X 6.50 inches height

=======================================================================

Next,

Load the paper into the printer

Alert the printer to the paper size / type

Use the Printer display panel or adjust the paper size / type using EWS

For example...

Check / Adjust / Retain the Paper Size and Type at the Printer Display Panel

NOTE  This Section is not applicable to printers lacking a printer display panel.

Look for a message on the printer display panel.

Click Modify / Change / No-Yes (wording varies),

Select / Adjust the paper size and type, Click OK

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Paper Sizes

No Size in List?

If the size of the Paper Size is not in the Drop-down list,

If the printer supports the option,

Select Custom

Notes: 

• Not all printers support size “Custom”

• "Copy" dislikes mismatched content / paper size and type.  For example, select for Tray:  Standard sized "Letter" / "A4" plain paper

=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=-=

Embedded Web Server (EWS)

EWS > HP Document / How-to

Use the HP printer Embedded Web Server (EWS)

NOTES

• EWS is available on many network connected printers.
• Laser Printers - Options and Settings - availability and location - are likely (and frequently) different.

If EWS is supported on your printer,

Use the Embedded Web Server (EWS) to view / configure your printer.

No Size?  If the size of the Paper Size is not included in the Drop-down list, Select Custom

Copy dislikes mismatched content / paper size and type.  If / As available,  Check / Update Copy settings  in EWS > Copy > Settings > Copy Defaults

 -----------------------  -----------------------  -----------------------  ----------------------- 

EWS – Browser

Open your favorite browser > type / enter Printer IP address into URL / Address bar

Tab Settings > Preferences > Tray and Paper Management

Model Dependent: 

• No Size > Select “Custom”  Note:  Not all printers support size “Custom”
• Advanced section > General Tray, Default Paper, Default Tray, Tray Lock

Click Apply to save changes

 -----------------------  -----------------------  -----------------------  ----------------------- 

=======================================================================

Print your photo

Sample / Example - HP Smart - Windows - Simple Photo Print - Tabbed 4X6.5 inch

NOTE:  See Example 2 for an explanation of how Scaling > Crop and Shrink to Fit works

HP_Smart_W10_Borderless_Print_4x6.5_BandTails_1

Example 2  - HP Smart - Windows - Simple Photo Print - Borderless - 4x6 inches

HP_Smart_W10_Borderless_Print_4x6_11

HP Printer Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP ENVY Photo 7855 All-in-One Printer 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.