Photographs only partially printing

[Lenno]

Using HP Advanced photo paper 10x15cm all my prints are absolutely useless. Only part of the photograph is printed.

Sometimes three quarters and sometimes only half of the photo is printed, there is always a blank portion at the right hand side of the prints.

I have hard reset the printer downloaded the latest update.

Cleaned the print heads.

I really am at a loss to know what do next.

[Gemini02]

Welcome @Lenno,

Thanks for participating in the forums! I see you are experiencing issues printing the full photo. I would be happy to help you. 

Please try the steps listed in this document: HP Photosmart C4400 All-in-One Printer Series, and C4550, C4580, C4585, and C4599 All-in-One Printer...

What application are you printing from?

Feel free to click on the "Accept as Solution" and the "Thumbs Up" if this helped. Please let me know the results. Best Regards,

[Lenno]

Thanks very much for the link, unfortunately, it takes me to a Blank page, with the annotation, "This page cannot be displayed".

And I'm attempting to print from windows photo gallery, which is not the problem as everything else prints fine from there.

[Lenno]

Update, I have tried the link in Firefox and Windows 10 Edge both return the same result.

And of course IE11

[Gemini02]

Thanks for getting back to me @Lenno.

I tried the link also and it didn't work. I have provided that link again to try: HP Photosmart C4400 All-in-One Printer Series, and C4550, C4580, C4585, and C4599 All-in-One Printer...

Here is a document for checking the settings and printing from Windows Photo Viewer to try and see if you have the same results: Printing Photos.

Thanks!

[Lenno]

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@Gemini02 wrote:

Thanks for getting back to me @Lenno.

I tried the link also and it didn't work. I have provided that link again to try: HP Photosmart C4400 All-in-One Printer Series, and C4550, C4580, C4585, and C4599 All-in-One Printer...

Here is a document for checking the settings and printing from Windows Photo Viewer to try and see if you have the same results: Printing Photos.

Thanks!

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Thank you for the link.

However, the printer  now has Contnual Carriage Jams. See attached pic.

This printer has been very problematical from day one, and is now destined for the Bin. It's the last HP product I will purchase EVER.

[Gemini02]

Hi @Lenno,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details. In the forum beside your handle name, just click on the envelope to view it. Thank you.

[Lenno · Accepted solution]

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@Gemini02 wrote:

Hi @Lenno,

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details. In the forum beside your handle name, just click on the envelope to view it. Thank you.

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Thanks Gemini02,

I have purchased a printer/scanner from another company. The  HP C4480 is destined for the local dump.

Please consider the matter closed.

However, I thank you for your input in this matter.

Best wishes.

[Lenno]

Final thought on this printer,

The software took Eleven minuts to delete, including Two computer restarts.

So slow, I almost fell asleep.

Cheers.