Photos being printed are almost all yellow

[Redneckgirl2727]

Print quality is coming out all yellow. I’ve cleaned the ink cartridges both standard and whatever this showed as the second cleaning and it is still coming out with just yellow on the print quality diagnostic. There is no magenta or cyan  or light magenta or light cyan

[A_Gayathri]

Hi @Redneckgirl2727,

Welcome to the HP Support Community

I understand you are facing an issue with your Print quality HP ENVY 5010 All-In-One Printer. Not to worry I will help you to get a resolution to resolve the issue.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware 

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.
• click here and follow the troubleshooting steps- Print Quality Issues

If the issue persists, then please follow the steps mentioned in this document:

Hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!