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‎12-03-2021 08:37 AM

HP Recommended
Product: HP Photosmart 5520
Operating System: Microsoft Windows 10 (64-bit)

The black ink prints the "Print Quality Diagnostic"  report, but the rectangle does not print black.  Other printing will not print any black ink.  I have tried all of the alignments, etc.  What is next?

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1 person had the same question
1 REPLY 1

‎12-08-2021 12:12 PM - edited ‎12-08-2021 12:14 PM

HP Recommended

@Stova14

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Are you able to make copies from the printer?
  • Did you make any changes to your printer? 

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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