Poor Print Quality

[Tommy406]

I have a HP Envy 5540 which is about 3 years old.  There are missing lines on the print and I have run the diagnostic test and clean the cartridges several times.  I use instant ink and the levels are half full.  I am still using the first set of cartridges so I obviously don't do a lot of printing.

[Kumar0307 · Accepted solution]

@Tommy406, Welcome to the HP Support Community!

I see that the print quality is not satisfactory.

To assist you better, do you see the lines on the color or black print outs?

Try making a standalone copy in black and color to identify the defective ink cartridge.

As the issue is related to Instant ink cartridges, I need more information to help you out.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required.

• In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day! 

[Tommy406]

I tried printing in just color and in black and the black doesn't print anything. The page has no black ink on it at all.