Poor print quality

[Doortje]

why does it print like this while the ink has not yet run out? 

[Dragon-Fur]

@Doortje 

Welcome to the HP User Community.

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@Doortje wrote:

<image removed>

why does it print like this while the ink has not yet run out? 

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Answer

The usual "why?" suspects include (and might not be limited to) these underlying issues:

• The ink is dried out
• The cartridge(s) is / are clogged
• The printer Failed the quality check in the troubleshooting - The printer is dirty (and needs to be cleaned)
• The print settings are wrong for the current paper size / type / job
• The paper itself is too dry, too damp, wrong type for the job, color other than white, poor quality

References / Solutions

 Which cartridges work with my HP printer?

HP ENVY 5000 All-in-One

Ink cartridge information for HP ENVY 5010, 5012, 5014, 5020, 5030, 5032, 5034, 5052, and 5055 All-in-One printers.

HP ENVY 5000 All-in-One cartridge numbersNorth America and Asia Pacific (excluding India, China, and Indonesia)Western EuropeMiddle East, Africa, Latin America, and CISChina, India, and Indonesia

65 and 65XL Black 65 and 65XL Tri-color

304 and 304XL Black 304 and 304XL Tri-color

123 and 123XL Black 123 and 123XL Tri-color

803 and 803XL Black 803 and 803XL Tri-color

Troubleshooting / Known Solutions

 No black ink, wrong colors, other print quality issues

Section  No black ink, wrong colors, other print quality issues (21, 22, 27, 28, 56-67, 61/301, 63/302, 64/303, 65/304, 74, 75, 92-98, 304, 305, 901 ink cartridges)

HP Printer Support Home Page - References and Resources – Learn about your Printer  - Solve Problems

 “Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Access to the Print and Scan Doctor (Windows), Warranty Check, HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Manuals > User Guides, Product Information (Specifications), more

Open

HP ENVY 5010 All-in-One Printer 

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[mdweb]

I have the same issue with a 3760. So far I have changed the cartridges, run a total of 4 test prints and completed 2 cleans and deep cleans of the cartridges. Print quality has only slightly improved and still missing the same parts of a document eg bullet point 1 of  5, the ends of certain paragraphs and the bottom of some lines. Come to the conclusion it is out of warranty so needs replacing due to a software fault.