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- HP Community
- Printers
- Printer Ink Cartridges & Print Quality
- Re: Poor quality printing

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04-10-2022
11:23 AM
- last edited on
04-10-2022
11:34 AM
by
MayS
RE: Case Number CRM:[Personal Information Removed]
On 26 March 2022, I responded to a follow up email from Filip at HP Service Support EMEA.
Since then I have heard nothing - not even an acknowledgement. My printer is still performing badly.
Is somebody going to respond to me or not?
04-13-2022 10:53 AM
Hello Jay G24
Firstly - I don't know if the case was escalated because I did not get a reply to the message below.
Secondly - I have two case numbers : case number 5082696251and Case Number CRM:0071269000931
I don't know why, but Filip (hpservicesupport_emea@hp.com) gave me the first one when he emailed me on 24 March 2022 when he invited me to respond to him. I did respond, but he didn't reply. This was the content of my response to him:
Hello Filip
….and now it is the HP Smart app that seems to have locked up and is frozen on my screen.
I think the HP Smart app is anything but ‘smart’. It takes about 3 minutes to actually load on my iMac and is very slow and clunky in use. All my other apps are very fast.
04-13-2022 11:36 AM
Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).
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