Poor quality

[Ceci005]

I having problem with the printing quality. I’ve printed more than should, I restarted my printer. I’ve also did a self clean, clean smear, alignment and made sure that the printer is updated. I have plenty of black ink which is what I really need for my company and I can’t seem to correct it. I also tried the whole clean the cartridge and that didn’t work either. I went into settings on computer which is windows 11 and I still can’t figure why my black has poor quality other than it has been sitting. I print regular sheets just fine but when making my black labels for my company it really doesn’t work out. It looks gray with a hint of green. The more I print the worse it get and I did a whole upgrade to print more just to keep testing when my cycle /insta ink will continue but I’m a bit frustrated because I really should be having problems. Someone please help me. 

[zoey7886]

@Ceci005, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding HP OfficeJet Pro 9015e! 

We're thrilled to have the opportunity to assist you and provide a solution.  

Since you're experiencing faded black prints (gray with a hint of green), especially on labels, try the following steps:

1. Use Genuine HP Ink

• Ensure you’re using genuine HP ink cartridges.
• If using third-party or refilled ink, replace it with an original HP cartridge.

2. Check Ink Levels and Cartridge Condition

• Even if the ink appears sufficient, it might be expired or dried out.
• Try shaking the black cartridge gently to mix the ink.
• If possible, test with a new black ink cartridge.

3. Adjust Print Settings for Labels

Since the issue mainly occurs when printing labels, ensure the correct settings:

• Go to Printer Properties > Printing Preferences in Windows.
• Under Paper/Quality, select the correct paper type (e.g., Labels, Thick Paper).
• Set Print Quality to Best instead of Normal or Draft.
• Change Color Mode to Grayscale – Black Ink Only (if available).

4. Perform an Advanced Printhead Cleaning

• On the printer’s control panel, navigate to:
  • Settings > Printer Maintenance > Clean Printhead.
• Perform Advanced Cleaning (repeat up to 3 times if needed).

5. Manually Clean the Printhead

• Remove the black ink cartridge.
• Use a lint-free cloth dampened with distilled water to wipe the printhead nozzle.
• Let it air dry completely before reinserting.

6. Align the Printhead

• Go to Settings > Printer Maintenance > Align Printhead.
• Print an alignment page and follow on-screen instructions.  

Let me know if it helps!

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[Akhi_H]

Hope you're rocking an amazing day! We just wanted to check in and see if everything is sorted. If you need any more help or just want to say hi, we're here for you - just a message away! 

Take care, and stay fantastic! 

Regards, 

Akhi_H